Account, Profile & Security
Troubleshoot signing in
Try these steps when Fundaxi does not sign you into the account or show the tools you expect.
If Fundaxi does not sign you in as expected, start with the basics before creating another account.
Check the account you are using
Confirm that you are using the email address associated with your Fundaxi account.
If you normally use Google sign-in, make sure the correct Google account is selected.
Try signing in again
- Return to the Fundaxi sign-in page.
- Use your normal sign-in method.
- Complete the sign-in process.
- Allow Fundaxi to load the tools available to that account.
Signed in but missing an option?
If you can sign in but cannot see a role or tool you expect, contact Support rather than creating another account.
When contacting Support
Include:
- your Fundaxi account email;
- whether you used Google or another displayed sign-in option;
- what page you expected to reach;
- what happened instead.
If an error message appears, you can include the message text or a screenshot as long as it does not expose private authentication information.
Never send passwords, one-time codes, secret keys, or payment-card numbers.