Contact Fundaxi Support

If the Support Center does not answer your question, use the Fundaxi Support contact experience.

Providing useful context helps Support understand the issue without unnecessary back-and-forth.

What should I include?

Tell us:

• what you were trying to do;
• which Fundaxi page or feature you were using;
• what you expected to happen;
• what happened instead.

When relevant, include a Fundaxi link for the:

• Campaign;
• Partner;
• fundraiser or event;
• Support conversation;
• other public Fundaxi record involved.

For account-access issues

Include the email address associated with your Fundaxi account.

Do not send your password or authentication codes.

Screenshots

A screenshot can be useful when something looks wrong.

Before attaching or sharing one, check that it does not expose information you do not want included in a Support conversation.

Please do not send sensitive credentials

Never include:

• passwords;
• one-time authentication codes;
• secret/API keys;
• full payment-card numbers;
• other private credentials.

Fundaxi Support should not need this information to investigate your issue.

Existing Support conversation?

If you already have a Support conversation for the same issue, continue with that conversation when possible rather than creating duplicates.